ITIL Compliant Service Desk and Ticketing Procedures


At the Express Cloud service desk, we take pride in our ticketing and incident reporting systems. We have an extremely strong and fully ITIL (Information Technology Infrastructure Library) compliant service desk. Our best practices and recommendations, with regard to our service desks (service support or service delivery) and incident management, is the key to our success. We will help to overcome any obstacle in the quickest time possible, while implementing a permanent resolution.

Our ITIL procedures are maintained and accompanied by a well-organised and characterised database, which is shared with your current infrastructure operations. Speak to us and uncover the entire end-modular solution, intended for infrastructure management through which Express Cloud can support your ITIL projects (IT Systems implementations, training on systems, consulting for these systems, and integration of cloud based technology and services in your infrastructure). Our ITIL compliant service desk can be employed across three different platforms, ranging from small, medium and large businesses.


We centrally monitor and manage our service desk 24/7/365 and provide easy access to our cloud-based service desk at your fingertips. We offer many options to help you contact us in the most convenient way possible. Please feel free to get in toch should you have any queries regarding the implemented cloud infrastructure or if you would like to open a ticket. It’s as easy as 1, 2 and 3. We believe in simplicity, efficiency and transparency with our service desk and provide you with following options:


Option 1. A single permanent email address This email address is being protected from spambots. You need JavaScript enabled to view it. , which you email to automatically receive a generated a ticket. Try it now and send a test email to see how quickly we respond.


Option 2. By calling your dedicated account manager, who is available for your 24/7/365.


Option 3. Submit a ticket using our friendly and simple web form.

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